Are you a skilled and dynamic professional with a passion for customer service and experience in the emergency medical services (EMS) industry? We are seeking a Technical Customer Service Product Manager to join our team and deliver exceptional software demos via Zoom. This is a unique opportunity to combine your technical knowledge, customer-centric approach, and industry experience to make a significant impact on our customers' satisfaction and success.
- Conduct software demos and presentations via Zoom to prospective and existing customers in the emergency medical services industry.
- On-board customers by adding their necessary information to the software systems, ensuring the customer can begin using the products right away.
- Provide in-depth product knowledge and technical expertise to customers, addressing their inquiries and resolving any issues or challenges they may encounter.
- Collaborate closely with the management team to understand customer requirements and tailor product demonstrations accordingly.
- Gather and analyze customer feedback to identify areas for improvement and recommend enhancements to our software solutions.
- Work closely with the product development team to communicate customer needs, provide feedback, and assist in the prioritization of new features and improvements.
- Stay up-to-date with industry trends, regulations, and best practices in the emergency medical services field.
- Develop and maintain comprehensive documentation, training materials, and resources to support customers in effectively utilizing our software.
Requirements
- Strong knowledge and understanding of software solutions used in the EMS industry, including inventory management, asset tracking, electronic patient care reporting (ePCR) systems, purchasing processes, and related technologies.
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical individuals.
- Proficient in conducting engaging and informative virtual product demonstrations using Zoom or similar platforms.
- Proven problem-solving skills and the ability to think analytically and strategically to address customer needs and challenges.
- Exceptional organizational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
Benefits
Join our team and become an integral part of our mission to provide innovative software solutions to the emergency medical services industry. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
We look forward to welcoming you to our dedicated and passionate team!