AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
Under the direction of the VP of Product Management, the Integrations Product Manager engages and aligns with business to drive discovery and requirement gathering for development requests related to healthcare technology interoperability, particularly within the pharmacy and electronic medical records space. He / She effectively communicates business requirements to development team members to implement successful solutions. He / She also provides front line support for their products by responding to inquiries, troubleshooting, and resolving problems for issues that do not require development. He / She documents notes and resolutions in the Service Desk and DevOps systems. He / She is responsible for monitoring and maintaining their assigned products, as well as enabling others to use the product features to their full potential, assuring product success and adoption. AnewHealth fosters a high-performing environment driven by our Core Values and commitment to our Patient Promise.
Responsibilities
An understanding of the supported technology integrations, features , value proposition, product goals, and the core need each product fulfills
Stakeholder Engagement and Alignment for new features or ticket requests
Drive Discovery and Requirements Gathering by initiating conversations and understating of what is being requested and the impact to key stakeholder groups.
Create requirements documents and related solution design documentation to effectively communicate requirements and suggested solutions to development and other stakeholders
Influence the strategy behind and creation of new features while considering business’ capabilities and values with the wants and needs of the customer
Perform analysis and triage of issues including data collection
Monitor products to ensure there are no outages or major productivity issues
Prepare evaluations of products and recommend improvements or upgrades
Maintain products as requested and the metrics associated with product success
Enable users of the products to utilize it to its full potential by making suggestions of queues or reports to monitor or steps to follow to ensure proper use of the product
Work with support, marketing, operations, legal & compliance and sales to assure smooth product launches and assure effective feedback loops are leveraged.
Skills & Abilities
Attention to detail, along with exceptional written and oral communication skills
Exceptional interpersonal skills, including listening and asking beneficial questions
Exceptional customer service orientation
Flexible and adaptable to change
Have an internal sense of drive
Ideal candidate will have working knowledge of healthcare IT interoperability standards (e.g. HL7), epescribing standards (NCPDP / Surescripts) and various EMRs
Requirements
College degree in engineering, computer science or business
Demonstrated experience in product management, product support, product development or business solutions analysis
5+ years of related experience in healthcare technology (Pharmacy technology preferred)
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.