Product Manager, Seamless Ordering, Popeyes

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Popeyes is in the midst of an exhilarating digital evolution, navigating the fast-evolving digital environment and the escalating expectations of our customers. Our digital teams are laser-focused on pioneering innovation across the entire customer journey, both within our restaurants and beyond. 

As the Product Manager, Seamless Ordering, you will be responsible for driving the strategy, development, and execution of an industry leading customer experience within the Popeyes App and Website. Your job will involve understanding our customers’ needs and business goals to develop a roadmap rooted in meticulous qualitative and quantitative analysis. You will partner with engineering, design and marketing to implement exceptional experiences across the customer journey. You have experience building and A/B testing thoughtful, data-driven consumer-facing products that focus on the customer first, accelerating purchase decisions, and delivering innovative experiences that drive satisfaction and sales. 

This position is based in Miami, FL and is in the office 5 days a week.  

Role and Requirements:

• Define the roadmap for Popeyes’ first-party digital experiences, balancing operating the product, making foundational improvements, and delivering new and improved features that deliver the most value to our guests. 
• Lead the end-to-end product development lifecycle, including ideation, evaluation, requirements gathering, UI/UX collaboration, development, rollout and performance measurement, ensuring timely delivery of growth initiatives that meet business and guest needs. 
• Analyze product metrics, business performance, and A/B test results to inform continuous improvements, measure progress towards goals, and report to leadership 
• Partner with engineering, design, marketing and operations to ensure products deliver an on-brand omni-channel guest experience. 
• Support national promotions and menu initiatives to ensure seamless digital ordering experiences. 
• Identify long-term channel opportunities based on research, analysis, and a strategic view of the direction of the market to create Ja compelling guest experience that further differentiates Popeyes from others in the market. 
• Be accountable for the craftsmanship of the experiences developed.  

Qualifications and Skills: 

• 3+ years of product management experience working on large scale consumer-facing products and services delivering best-in-class e-commerce experiences. 
• Demonstrated success in defining and launching products that enhance user experiences and deliver business impact. 
• Experience working with product data and metrics. Data focused and fast decision maker. Relentless driver of rapid iteration, always considering the user experience 
• Impeccable organizational and project management skills. Strong knowledge of agile methodologies. 
• Strong interpersonal and communication skills adapted for audiences from technical to non-technical partners. 
• Passion for customer-centric innovation and digital transformation. 
• Results-driven with bias for action and commitment to excellence. 

#Popeyes

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.