Product Manager - Healthcare Systems / EMR

Who We Are

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. 

Our Success

Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. 

Our Values and Mission

Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

About the Role

The Business Systems Product Manager will be responsible for evaluating, prioritizing, estimating, designing and delivering technology enhancements for the custom business systems used by Aria employees to service our customers. They will be responsible for improving internal workflows, supporting new and changing business needs, and maintaining system functionality. 

Responsibilities include assessing and prioritizing requests, gathering requirements, defining functional specifications, assessing current systems and process to proactively identify improvements, creating design documents, configuring systems, providing functional leadership and support to the solution development team, and testing solution prior to implementation.

The primary focus of this position is the EMR system (NextGen) used by three clinical lines of service and the integrations and custom functionality built around the EMR. Responsibilities will also include other applications and initiatives within the Aria ecosystem including our core Salesforce system.

What You’ll Do

• Manage incoming change requests. This includes clarifying the business need, evaluating scope, quantifying ROI, and ensuring requests are moved through the process in an efficient and timely manner.
• Review existing processes and systems to proactively identify workflow improvements with high ROI.
• Recommend thoughtful, creative solutions that deliver functionality and operability. Balance “the best” solution with budget and time-frame requirements to delivery ROI.
• Develop functional specifications for prioritized change requests and recommend solution options.
• Work with the development team to design and tests enhancements.
• Complete documentation for user teams and support to ensure a smooth implementation handoff for enhancements. Deliver training to super users as appropriate.
• Become a subject matter expert on our Salesforce and NextGen data models, custom application, workflow and integration functionality. Provide functional support for business teams and tier 3 technical support for the systems team.
• Create and maintain documentation of Aria custom system components.
• Protect the company by handling sensitive and protected business information with appropriate safeguards and confidentiality.
• Become a subject matter expert on our data model and workflow across all departments and functions.
• Articulate complex workflows and concepts to audiences with varying degrees of technical acumen. 
• Communicate effectively and often with key business constituents and within the systems team.

What We’re Looking For

• BA/BS degree in Computer Science, Engineering, or Business
• 5+ years Healthcare industry and EMR experience, NextGen experience preferred.
• 5+ years of experience as a Product Manager, Solution Architect, Business Analyst or Consultant in a customer facing role. 
• Preferred experience with large data models, data architectures, data lakes, AWS environments, and Azure environments.
• Preferred Salesforce platform experience (Sales Cloud, Service Cloud, General Configuration) with an understanding of flows, configurations, and API integrations.
• Preferred experience designing integrations with 3rd party applications & databases
• Preferred experience in Financial Services/Insurance in addition to Healthcare experience.

Qualities You Have

• Ability to both work independently with minimal supervision and work effectively in a collaborative team environment
• Analytical Ability - strong problem-solving skills, ability to multi-task, and a high degree of emotional intelligence
• Communication - excellent written and oral communications skills, relationship focus, and strong technical and business acumen; ability to explain complex topics to a wide range of audiences with empathy, clarity and brevity
• Project management – can manage and communicate multiple projects simultaneously
• Planning/organizing — Prioritize and plan work activities and use time efficiently
• Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance
• Proficient with Microsoft Office Suite: Word, Excel, PowerPoint
• Experience using visual process and data representation tools is preferred

Physical Demands & Working Conditions

• Work is performed in your remote home office or at our Overland Park, KS office with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.
• This is a full-time position working standard business hours Monday – Friday.

What’s In It For You

We offer a comprehensive benefit package for you and your family, including:

• Fully remote work environment
• Paid Time Off (PTO), which starts accruing from your first day at work
• Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
• 401k Retirement Plan with 100% Company Match on your first 4%
• Medical insurance
• Dental insurance
• Vision insurance 
• Company match for Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company paid Employee Assistance Program (EAP)
• Life and Disability Insurance
• Wellness Program
• And more! 

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