Product Manager, Commercialization & Product Operations

Title
Product Manager, Commercialization & Product Operations
Product
 
Reports to
VP, Product Commercialization

About Payroc

Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape.

At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.

Position Overview

The Product Manager, Commercialization & Product Operations plays a key role in aligning Product, Engineering, and go-to-market teams to ensure products and features are successfully launched, adopted, and operationalized across the business.

This role focuses on coordinating cross-functional efforts throughout the product lifecycle, supporting launch readiness, managing product intake and prioritization inputs, and maintaining visibility into timelines, dependencies, and risks. The position works closely with stakeholders across Product, Engineering, Sales, Marketing, Operations, Finance, Legal, and Training to drive alignment from concept through post-launch evaluations.

This is an ideal opportunity for a product operations or product management professional with experience in payments, fintech, or other fast-paced B2B environments who enjoys bringing structure, collaboration, and operational excellence to product initiatives.

Duties and Responsibilities

• Support alignment of product roadmap items with target customers, use cases, and business objectives
• Facilitate cross-functional planning and coordination for product and feature launches
• Track launch readiness across key stakeholders (e.g. Sales, Marketing, Operations, Finance, Legal, and Training)
• Maintain and support standardized launch frameworks, timelines, and readiness criteria
• Structure and manage intake of product requests; organize inputs from all relevant sources
• Synthesize demand signals into clear themes and inputs for prioritization discussions
• Coordinate with Product and Engineering teams to track progress using Craft and Jira
• Maintain visibility into dependencies, risks, and key milestones across initiatives
• Escalate blockers and misalignments to appropriate stakeholders
• Gather and summarize post-launch feedback from Sales, Support, and customers
• Track early indicators such as adoption, usability issues, and sales feedback
• Contribute to continuous improvement of product operations and commercialization processes

Qualifications

• 4–7+ years of experience in product management, product operations, or program management with direct involvement in product launches
• Experience in payments, fintech, or other regulated B2B environments
• Demonstrated exposure to end-to-end product lifecycle, including launch coordination and post-launch evaluation
• Experience supporting cross-functional commercialization efforts (Sales, Marketing, Operations, Finance, Legal)
• Familiarity with tools such as Jira, Craft, and Salesforce
• Strong analytical skills with the ability to synthesize qualitative and quantitative inputs into actionable insights
• Working knowledge of customer segmentation, market dynamics, and B2B buying behavior
• Effective communication skills with the ability to align cross-functional teams and surface risks
• Bachelor’s degree in Business, Engineering, Computer Science, or related field (or equivalent experience)

Working Conditions

• Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations
• Desk-based work with prolonged periods using a computer and sitting for extended periods

Travel Component 

• <5%; as required

Job Classification

• Exempt

Equality

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com

Compensation and Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.

Candidate Privacy Notice

We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.