Product Manager – Borrower Portal (Contract) - Remote / Hybrid / In- Office

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

Longbridge Financial (LBF) is adding to our team a Contract Product Manager (Borrower Portal). This Contract role will play an integral part of our existing team.

We are seeking a strategic and detail-oriented Product Manager to lead the vision, roadmap, and execution of our Borrower Portal. This role will work closely with the Head of Technology and Innovation and collaborate with business stakeholders, UX designers, and technical teams to deliver new capabilities, improve customer experience, and support business growth. The ideal candidate will have experience building digital solutions for mortgage or financial services, with a focus on consumer-facing or partner-facing portals.

Job responsibilities include but not limited to:

• Own the product strategy and roadmap for the Borrower Portal, aligning with company goals and customer needs.
• Lead business analysis, requirements gathering, and solution definition in collaboration with technology and business teams.
• Translate complex business requirements into detailed user stories, workflows, and technical specifications.
• Work closely with designers, developers, and QA to deliver high-quality features through iterative development cycles.
• Coordinate cross-functional input from servicing, operations, compliance, and marketing.
• Define KPIs and success metrics; monitor adoption and engagement to guide continuous improvement.
• Facilitate UAT and feedback loops with internal users and customer support teams.
• Champion the voice of the borrower and partner users throughout the development lifecycle.
• Ensure integration with systems such as the Loan Origination System (LOS), Salesforce, and document management platforms.
• Support project planning, status reporting, and executive updates.

Qualifications

Required:

• 5+ years of experience as a Product Manager, Business Analyst, or equivalent in a technology or digital team.
• Experience working in the mortgage, lending, or financial services industry.
• Strong background in building and managing digital portals for consumers or partners.
• Proven ability to write clear user stories, acceptance criteria, process flows, and functional specifications.
• Strong collaboration skills across business and technical teams.
• Experience with Agile development methodologies and tools such as Jira, Aha!, or Azure DevOps.

Preferred / Nice to Have:

• Familiarity with borrower engagement tools, CRM systems, and self-service platforms.
• Knowledge of UI/UX design principles and responsive web applications.
• Experience with reverse mortgage or home equity products.
• Ability to manage multiple priorities in a fast-paced, evolving environment.

Soft Skills

• Strong communication and presentation skills.
• Analytical and detail-oriented approach to solving complex problems.
• Customer-focused mindset with a passion for improving user experience.
• Organized, self-motivated, and able to drive initiatives to completion.

Additional Information

• LBF is an EEO/AA/Vet/Disabled Employer

  Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites, set the estimated salary, not Longbridge Financial.

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