Principal Product Manager, Engagement Platforms

Principal Product Manager, Engagement Platforms

Engagement Platforms

US Exempt Regular

Full time

Stateside Exempt 4.2

Location: Adelphi, MD (Hybrid)

Summary:

The Principal Product Manager partners with UMGC teammates to improve the student experience by using data to identify actionable insights and turn business problems into solutions. The role understands customers’ goals and objectives, analyzes the current state, and identifies opportunities for enhancements to promote self-service resources and customer satisfaction with the UMGC Student Portal and other engagement platforms. The Principal Product Manager works closely with a team of functional and technical resources and business stakeholders to advocate for and deliver changes that will provide value and achieve business goals.

Duties and Responsibilities:

• Serve as an advocate for the student and identify opportunities to improve the user experience for the UMGC Student Portal, Conversational AI/Chatbot, and other student engagement platforms.

• Lead the product analytics strategy, data and feedback collection, and analysis for the Portal and other engagement platforms; manage the product analytics platform; implement enhancements to improve data collection and analytics for student-facing platforms.

• Identify and share gaps and opportunities through analysis of platform data and customer feedback (surveys, testing, etc.); advocate for and support the implementation of improvements in technology and customer experience.

• Use the product analytics tool (Pendo) to design, configure, and deploy personalized notifications and communications in the Student Portal.

• Work with stakeholders to understand, define, and articulate complex business needs into requirements and solutions.

• Collaborate with product owners, platform leads, and other colleagues on requirements, prioritization of feature development, business value scoring, and success metrics.

• Research, identify, and evaluate proposed solutions and consider alternative solutions; present solution options to colleagues and customers. 

• Understand the architecture, integrations, and dependencies for the Student Portal, Conversational AI platform, and other engagement platforms.

• Participate in Agile ceremonies, including stand-ups and sprint planning meetings.

• Other duties as assigned.

Education & Experience Requirements:

Experience:

• Five years of relevant professional experience, preferably writing formal business/functional requirements and user stories utilizing agile PM/requirements tools (Azure DevOps, JIRA, etc.)

• Five years of experience in higher education

• Experience analyzing customer data and turning it into actionable insights

• Experience participating in agile and scrum processes and methods.

Preferred Experience Requirements:

Education:

• Bachelor’s Degree

Experience:

• Ten years of relevant professional experience, preferably writing formal business/functional requirements and user stories utilizing agile PM/requirements tools (Azure DevOps, JIRA, etc.)

• Ten years of experience in higher education, preferably focused on analyzing, identifying and delivering student-focused solutions

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range:

$149,000.00 - $159,700.00