What You'll Do:
Own the end-to-end holistic customer journey experience for the Portal
Hire, mentor, and lead a small Portal Product team to own the ongoing lifecycle of the product area from start to finish – research, concept, execute, measure, and optimize
Serve as the authority throughout the organization to communicate roadmap progress, clarify expected product behaviors, and report out on Portal performance
Develop a deep understanding of our users and synthesize a wide array of data and research into a concise and compelling Portal vision
Establish credibility, prove accountability, and partner effectively with various teams throughout the organization
Create and institute frameworks, processes, and other workflows that maximize the efficiency of the Portal team
Develop strong relationships and act as the voice of the customer to build out use cases, understand requirements, prioritize business needs, and develop a technical roadmap
Develop a deep understanding of customer/member needs, business goals, relevant technical areas, and processes to inform product priorities and improvement recommendations
Regularly communicate with product stakeholders and customers to shape the product strategy and surface critical needs by leading strategic portfolio planning and product lifecycle management efforts that include market, cost, and product analysis
Lead product strategy, planning, and life cycle management efforts and continuously monitor and evaluate product performance and proactively champion Portal improvements
Define, track, and communicate relevant key performance indicators (KPIs) for the product to measure performance and contribution to business goals and strategy
Conduct bi-annual 360-degree reviews to proactively monitor business, market, and technology trends to inform product strategy and proactively propose new solutions
Contribute to translating business needs into actionable product and technical use cases to drive product roadmaps and release plans that satisfy customer needs and achieve positive business outcomes
Work with cross-functional stakeholders to determine internal and contract/external resources and skills required for the Portal team to deliver on the product roadmap
Guide the Product Engineering team to scope, plan, and deliver work, applying established delivery methodologies (e.g., Agile methods) and best practices (e.g., reusability)
Work with stakeholders and product team members to proactively identify and resolve blockers to achieve business objectives for the Portal, including technical, budget, scope, and resourcing challenges
Ensure alignment and adherence to corporate, financial and IT standards (e.g., architecture, compliance, security)
Manage investment decision-making and finances for the product, taking a return-on-investment approach to increasing the value while minimizing Portal costs
Participate in proposal responses, vendor product assessments, request for information/proposals, and technical interchange discussions as needed
Other tasks and responsibilities as assigned
What You'll Need:
Bachelor’s degree in a related field*
5-8+ years of product management or related experience
2+ years’ experience leading, supervising, coaching, and providing strategic direction to teams and/or individuals
Relationship building and collaboration skills across diverse and matrixed stakeholders and customers
Ability to surface, prioritize, and balance multiple stakeholder priorities
Strong project management skills to manage multiple projects and deadlines simultaneously
Experience determining and overseeing software development initiatives and estimating resource requirements
Excellent problem solving and analytical skills, including experience leveraging data to inform decision making and independently solving software engineering problems
Expertise in strategic thinking and strong business acumen
Strong experience in understanding business partner and client needs
Demonstrated success in defining and building products
Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
The position is open to U.S. citizens and requires a favorably adjudicated DHS Fitness Review for Public Trust Positions**
It's a Plus if You Have:
Background in cybersecurity
*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.
**Factors that may cause a negative Fitness Review decision include:
Criminal Conduct
Dishonest Conduct
Employment Misconduct
Alcohol Abuse
Drug Use (illegal drug use or use of a legal drug in a manner that deviates from approved medical direction) Additionally, illegal drug use includes the use of drugs that are illegal for federal purposes despite being legal in select states and countries, such as marijuana.
False Statements
Financial Issues
Have not resided in the US for three (3) of the past five (5) years
At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.
Compensation Range:
USD$126,700.00 - $221,700.00