Operational Product Manager

Who We Are

At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients. 

The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons. 

KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient.  This technology allows our surgeons to provide the best-in-class treatment for their patients.

KLS Martin Guiding Principles

• Established, Privately Held Business Group – Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
• Patient Focus – We design products with the patient in mind – CMF, Thoracic & Hand
• Product to Table – Integrated planning, design, manufacturing and distribution process
• Educational Partner – Our primary focus for support is on education
• Inventory Alliance – Inventory management is critical to patient treatment/outcome
• Surgical Innovation is Our Passion – More than just a tagline.

What We Offer

• We provide full-time employees with a competitive benefits package, including paid parental leave
• In-house training and professional development opportunities
• A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation

Job Summary

Manage one or more product lines as a business unit. Increase the profitability of existing products through excellent customer knowledge, rep/surgeon support, and the creation of business plans, marketing material, and education. Improve products from existing ideas and assist in the development of new ideas based on industry experience and customer knowledge. Help transition and launch new products to the market after regulatory clearance.  Utilize a unique blend of business and technical savvy and a high degree of work ethic to accomplish the big-picture vision set by the company leadership. Spend time in the market to understand the customer’s problems and find innovative solutions for the broader market. 

Essential Functions, Duties, and Responsibilities

• Organize trips to field locations as a product expert to perform job duties and responsibilities at trade shows, customer on-site locations, sales meetings, workshops, cadaver labs, and in surgery 
• Be an expert on customer needs, what they value, and how they perceive products to market strategically and represent the customer in new product development initiatives 
• Create marketing strategies to understand, develop, and enhance the relationship between the customer and the product(s) 
• Develop key strategy documents: annual marketing plan, product improvement plans, product launch plans, etc. 
• Apply clinical and technical knowledge to educate and articulate value  
• In-service, maintain, restock, and sell all products in the KLS Martin LP portfolio 
• Use professional verbal and written communication skills to build relationships and explain technical product information to customers, salespeople, and employees  
• Prioritize activities and tasks based on set sales, expense & development goals  
• Author and assist in publishing product education and product marketing media 
• Assist in the creation of regulatory filings, IFUs and related documents 
• Educate employees in the assembly, use, and maintenance/restock of assigned product(s) 
• Deliver and train others to deliver sales presentations in assigned product(s) 
• Present on assigned products or initiatives to upper management 
• Research a product’s market potential and develop a sales & price strategy  
• Stay current on and cross reference competitive product offering and pricing 
• Stay current on the standard of care and new technologies in the market  
• Ensure the efficiency of products through product design and collaboration with field inventory, warehouse inventory, and shipping key personnel 
• Maintain an in-depth knowledge of published clinical and internal testing & evidence for all marketing claims in the assigned product(s) 
• Manage Product Modification Requests (PMR) or Product Variation Requests (PVR)  
• Know the proper resources to generate and process a Quote, Bill Only, Consignment, and field inventory or customer return RGA 
• Retrieve and Interpret Documents, Know the Quality Policy & Safety Program, Report Product Complaints and Adverse Events, Understand and Follow Off-Indication regulations 
• Understand KLS Martin Non-Disclosure Agreements and when to execute them 
• Understand government regulations and company policy on customer expense related activities 
• Submit expenses for reimbursement following the company travel policy 
• Complete Hospital Credentialing where necessary to perform essential duties 
• Perform other related duties as assigned.

Educational and Experience Requirements

• 4-year college degree or equivalent combination of education and experience 
• Product management or field sales experience preferred 
• Previous experience or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Concur, Paycom, iOS iPad & iPhone 

Knowledge, Skills, and Abilities

• Develop and maintain collaborative relationships with all levels within the organization 
• Plan and organize internal cross-department meetings to accomplish goals  
• Follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem-solve 
• Work with minimal supervision and accomplish high level goals with minimal explicit instructions 

Skill Requirements

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Maintain records/logs
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
• Verbal communication
• Written communication
• Public speaking/group presentations
• Research, analyze and interpret information
• Investigate, evaluate, recommend action
• Basic mathematical concepts (e.g. add, subtract)
• Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

Physical Requirements

• Sitting for extended periods
• Standing for extended periods
• Extended periods viewing computer screen
• Walking
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Lifting/carrying up to 20 pounds various items
• Lifting/carrying more than 20 pounds various items
• Repetitive Motions
• Pushing/Pulling
• Bending/Stooping
• Reaching/Grasping
• Writing

Hazards

• Normal office environment
• Toxic or caustic chemicals
• Electrical current
• Housekeeping and/or cleaning agents
• Proximity to moving mechanical parts

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

KLS Martin is a drug-free employer