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Martech Product Manager in (Winston-Salem, North Carolina)

Bounteous
Full-time
On-site
Winston-Salem, North Carolina, United States
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

Bounteous is seeking a dynamic Product Manager to lead the evolution of our Martech Analytics Portal—a vital platform that delivers real-time reporting, program measurement, and actionable insights into our CPG and Retail partners.
Sitting at the intersection of analytics, user experience, and technology, this role is ideal for a product professional passionate about transforming data into business value for our customers and staff.
You’ll be a key player in our Martech division product management team, shaping how our clients and internal stakeholders interact with delivery, measurement, and insight tools. This role will lead cross-functional collaboration across BI, Engineering, Sales, Marketing, and Client Services to enhance platform functionality, usability, and value.

Information Security Responsibilities

    • Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
    • Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
    • Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
    • Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Key Responsibilities:

    • Product Strategy & Vision:
    • Define and evolve the product roadmap for client’s Analytics Portal to align with client needs, market trends, and SaaS goals. 
    • Drive enhancements focused on intuitive UX and self-service capabilities to maximize client adoption and satisfaction. 
    • Champion the transition of client’s offerings toward a modern SaaS delivery model. 
    • Platform Development & Enhancements:
    • Partner with Engineering, BI, and Data Science teams to launch reporting and analytics dashboards that pass UAT. 
    • Prioritize product improvements and support tickets based on customer feedback, business value, and technical feasibility.  
    • Ensure consistency in design, metrics, and terminology across reporting dashboards. 
    • User Experience & Adoption: 
    • Serve as the voice of the user to improve portal navigation, workflows, and overall experience. 
    • Create and maintain support assets including knowledge bases, training materials, and user documentation. 
    • Lead training and onboarding sessions for internal teams and key clients. 
    • Stakeholder Communication & Support:
    • Act as the primary liaison between technical teams and non-technical users, keeping non-technical users up to date on status and priorities to deepen confidence and alignment. 
    • Voice of Customer (VoC): Engage directly with clients and internal stakeholders to gather feedback, understand pain points, and capture business needs. 
    • Translate complex requirements and feedback into clear, actionable development plans. 
    • Provide post-release feedback loops through performance metrics, UAT coordination, and iteration cycles. 
    • Develop and recommend a support process to improve customer experience. 
    • Go-to-Market Enablement:
    • Collaborate with Product Marketing to ensure launches are well-supported with positioning, collateral, and those materials are kept up to date with changes. 
    • Drive product adoption through enablement programs and cross-functional alignment.

Qualifications:

    • 4+ years of product management experience, ideally in analytics, Martech, AdTech, or SaaS platforms.
    • Experience with BI tools (preferably Looker) and foundational knowledge of data visualization and analytics.  
    • Strong collaboration skills with cross-functional teams including engineering, business intelligence, data science, marketing and client services. 
    • Excellent written and verbal communication; capable of translating business needs into technical requirements. 
    • Client-facing experience with a strong ability to gather and incorporate feedback. 
    • Experience with Retailer and CPG media, incentives, shopper marketing, or insights. 
    • Proficient in Google Workspace and Jira. 
    • Demonstrated success in launching and scaling B2B SaaS platforms. 
    • Background in customer success, onboarding, or training is a plus. 
    • What You’ll Gain: 
    • Collaborate with a passionate, cross-functional team in a fast-paced, innovative environment. 
    • Be a key contributor to how brands and retailers measure their marketing performance and derive actionable insights to make smarter decisions for their business. 
    • Key Roadmap Targets for 2025 
    • Reduce/eliminate engineering requirement to add reports to Portal 
    • Demo instance for client demos 
    • Tenant Management 
    • Migrate prioritized reports to Analytics Portal from Legacy System 
    • User support toolset (KB, training, etc.) 
    • User support training of and transition of support to the appropriate Client Services team 
    • User experience enhancements 
$118,000 - $140,000 a year
Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.
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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas. 
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