HVAC FIELD PRODUCT MANAGER (FPM) - Position reports to the President & CEO
Provides exceptional customer service and support to new and existing customers to ensure successful integration of DST’s ultrasound diagnostic technology platform with service operations and sales. The primary responsibilities for this role are managing new customer onboarding procedures, virtual and field-based training, diagnostic analysis support and other activities required to learn how to use our technology to predict failure, extend equipment life and lower total operating costs. The FPM must be willing to work independently, without supervision and with various cross functional roles within our customers (technicians, supervisors, dispatch, administrators, and sales).
This individual will lead by example, deliver cross functional excellence, focus on positive customer experiences and be an active champion of safety first! They must embrace an entrepreneurial culture and being part of a hyper growth period of a new technology company with a mission to Deliver Technology Solutions That Transform Predictive and Planned Maintenance.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
· Dedicated customer service and responsive communication skills (via email, phone, text, etc.)
· Ability to diagnose, predict and resolve customer issues
· Effective trainer and coach to all users on how to use DST’s ultrasound diagnostic system
· Provide technical support to technicians conducting equipment diagnostic analysis
· Attention to detail, accountable and ability to work within a fast-paced start-up company
· Effective cross functional skills and ability to perform various functions to support core role
· Clear, concise, and empathetic communication skills, both verbal and written.
· Other duties as assigned
ADDITIONAL CAPABILITIES, SPECIALIZED KNOWLEDGE OR REQUIREMENTS
· 6+ years of experience within the HVAC service industry or as a technician, supervisor etc.
· An understanding of HVAC service operations, performance metrics, service contracts, systems/apps
· Broad knowledge on preventative maintenance and servicing commercial HVAC equipment
· Travel and training a service technician in the field on a service call or PM is required.
· Capable of using iPhone, Android and Microsoft Office applications.
· Valid driver’s license and High school diploma or equivalent
BENEFITS OFFERED:
· Competitive Compensation (Salary & Bonus) Based on Experience
· Comprehensive Medical, Dental & Vision
· 401K Matching Program
· Paid holidays and vacation
· Growth Opportunities
· Equal Opportunity / Affirmative Action Employer