The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.
The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.
The Exchange embraces the following equity statement adopted by our Board of Directors:
Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.
SUMMARY
The Associate Product Manager is a team contributor responsible for gathering and documenting business and customer objectives, serving as their team’s Product Owner. Working closely with experts and decision makers across the business, this role helps facilitate alignment on desired outcomes and works to build relationships with stakeholders. Associate Product Managers maintain the team backlog and guide team-level decisions, maximizing value from the work of a delivery team.
We will be giving priority to applications received through December 5, 2025. To ensure your application is considered, we recommend submitting your materials as soon as possible, within this timeframe.
DUTIES AND RESPONSIBILITIES
Contribute to a team by gathering and documenting requirements and objectives
• Define, document, and communicate implementation approaches for change requests.
• Coordinate cross-team dependencies, keeping Delivery Management and key stakeholders apprised.
• Responsible for stakeholder engagement, expectation setting, and prioritization of requirements.
• Align stakeholders around a common outcome and support business by ensuring the objective of a change request is met.
• Facilitate discussion and documentation of all requirements.
Maintain the backlog and roadmap
• Manage and prioritize the team backlog – create user stories, document acceptance criteria, business rules, tester watchpoints.
• Develop a team-level roadmap aligned to the broader Enterprise Product Roadmap.
• Responsible for design documentation, ensuring it is maintained, accurate, and up-to-date.
Guide team-level decisions
• Participate in team discussions to help evaluate options and recommend solutions.
• Use data and stakeholder input to inform prioritization and decisions.
• Develop and communicate product and spring goals with clarity, representing the needs of customers and stakeholders.
Participate in Agile ceremonies
• Attend and contribute to Agile ceremonies.
• Work with the team Scrum Master to identify process improvement opportunities.
Build foundational relationships with stakeholders
• Initiate and nurture relationships with key business and technical stakeholders.
• Communicate project updates to gather feedback to ensure stakeholder alignment.
• Demonstrate effective listening and follow-up to build trust and credibility within the organization.
Other duties as assigned
QUALIFICATIONS
Required:
• Associate’s degree in information technology, business or another related field (one year of experience may be substituted for each year of required education).
• Two years of experience in developing business requirements, design, testing, and/or implementation of IT products/systems.
• One year of experience serving as an agile team member in an organization that operated within Agile frameworks (Scrum@Scale, SaFe, LeSS, etc), ideally in the Product Owner role.
• Foundational project management skillset with demonstrated ability to apply project management techniques in support of planning, execution, and delivery of product initiates.
• Proven ability to refine business and system needs into clear and concise requirements that can easily be understood by technical and non-technical groups.
• Strong understanding of Agile methodologies and scrum processes.
• Experience delivering customer-centered solutions in a technology-driven environment.
• Skilled in using visuals, diagrams, and other visual aids to communicate complex ideas effectively to stakeholders and team members.
• Critical thinking skills with the ability to take initiative and make sound decisions while working with ambiguity and rapid change in a fast-paced environment.
• Stakeholder analysis and management skills (business, technical, leadership, and cross-agency teams).
• Strong interpersonal skills and ability to communicate and present to teams, stakeholders, and upper management.
• Ability to maintain a high level of professionalism, as well as discretion and confidentiality when working with sensitive information.
• Self-motivated, highly adaptable and positive team player with a can-do attitude.
• Proficient in Jira and Confluence or comparable tool suite.
• Ability to work with remote development teams.
Desired:
• Bachelor’s degree in information technology, business or another related field.
• Knowledge of the functionality of Washington Healthplanfinder.
• Knowledge and understanding of the Affordable Care Act.
• Product Owner certification.
• Experience working in the public sector or government field.
• Ability to navigate a complex, technology-driven organization with interdependencies on vendors and state and federal agencies.
APPLICATION INSTRUCTIONS
This position will be open until we find a suitable number of candidates to review. If interested, please submit an application with a cover letter as soon as possible. The Exchange reserves the right to close the recruitment at any time.
*Please Note*: A cover letter is a required component for this recruitment!
SALARY INFORMATION
Full Salary Range: $81,690.00 to $122,535.00 annually, with midpoint at $102,113.00.
Hiring Range: $93,944.00 and $102,113.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.
The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.
BENEFITS
Take a peek at our benefits package.
WORKING CONDITIONS
Core business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. The preferred duty station is our Olympia, Washington headquarters. The nature of this role relies heavily on remote and in-person collaboration. While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location.
The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SPECIAL REQUIREMENTS
A criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange s eligibility standards.
OTHER INFORMATION
The above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.
This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.