Vice President Product Manager, Small and Mid-sized Business Payments

The Connected Commerce Payments organization is a motivated, forward-thinking team of highly talented product managers focused on delivering innovative payment services via today's and tomorrow's most important platforms. We aim to transform customer experiences, simplify business processes, and drive product excellence. 
 

As a Vice President Product Manager in the Small and Mid-sized Business Payments team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Responsibilities 

• Develop a product strategy and product vision that delivers value to customers 

• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap 

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives 

• Partner across Design, Data, and Technology teams to deliver large-scale initiatives and collaborate with Risk, Controls, Compliance and Legal to ensure a strong risk and control environment 

• Manage production support, issue and defect resolution, and prioritization 

• Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer 

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in product management or a relevant domain area 

• Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management 

• Advanced knowledge of digital payments and the product development life cycle, design, and data analytics 

• Excellent communication, analytical and problem-solving skills 

• Proficient with JIRA, Microsoft Office tools, and Confluence  

• Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team 

Preferred qualifications, capabilities, and skills

• Thorough understanding of small business customers and their needs

• Demonstrated prior experience working in a highly matrixed, complex organization