Vice President, Product Manager, Digital Channels

As a Vice President, Product Manager within Chase Travel’s Digital Channels team you are an integral part of the team that innovates new strategic products and leads the end-to-end product lifecycle. You are responsible for collaborating with cross-functional partners to develop strategic products that focus on activation, retention, and monetization. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will be a part of the Chase Travel organization of Connected Commerce, which is a key business within Chase's Consumer & Community Banking group.

Job Responsibilities:

• Owns and manages the delivery of product roadmap for specified area of focus, across marketing, communications, and strategic projects.
• Serves as the subject matter expert for product domain – evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally 
• Creates user stories, test scripts, and acceptance testing criteria
• Partners with internal and external teams (product, design, technology, analytics, risk, legal, compliance, ops, servicing, marketing, …) on prioritization and development of product features
• Manages product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap
• Refines and iterates product roadmap based on business objectives, customer research and analytics
• Maintains deep knowledge of user experience insights and journeys, and user analysis to anticipate trends and ascertain best practice to provide fresh insights into backlog

Required qualifications, capabilities, and skills

• A minimum 8+ years of experience in a product management role building large scale enterprise product/systems or products at scale 
• Bachelor’s Degree Required
• Experience moving technical products from inception to delivery and an ability to articulate the impact 
• Experience managing transactional and marketing messaging across digital channels.
• Ability to manage tight delivery timelines and exhibit calmness under intense pressure, Comfortable navigating through ambiguity and change
• Be a strategic thinker that demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organization, including teams located in different locales
• Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus and enhance organizational transformation   
• Data-focused decision making and quantitative analysis skills, Attention to detail and ability to manage multiple tasks and priorities simultaneously

Preferred qualifications, capabilities, and skills

• Familiarity with Product Management, eCommerce, Marketing, and Travel industry
• Passion for building something new, working across boundaries to implement change and helping others succeed. 
• Familiarity/Experience with Agile build methodologies preferred
• Attention to detail and ability to manage multiple tasks and priorities simultaneously