Sr. Product Manager (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Product Manager in the United States.

This role offers the opportunity to lead the design and delivery of intelligent contact center solutions, leveraging Amazon Connect and AWS services to drive scalable, high-performance systems. You will collaborate with cross-functional teams to translate business requirements into technical solutions, manage complex programs, and ensure operational excellence. The position emphasizes stakeholder management, process improvement, and automation to enhance customer experiences. It provides a dynamic, hands-on environment where technical expertise, leadership, and strategic vision intersect to deliver measurable business impact. You will operate in a collaborative, innovative culture, contributing to enterprise-wide digital transformation initiatives.

Accountabilities:

• Lead end-to-end delivery of Amazon Connect implementations across multiple business units.
• Collaborate with engineering, operations, and customer support teams to design and implement solutions.
• Translate business requirements into scalable AWS-based solutions using Lambda, Lex, Polly, S3, Kinesis, and other services.
• Manage project timelines, identify risks, and communicate effectively with stakeholders.
• Ensure solutions comply with security, privacy, and operational standards.
• Drive continuous improvement and automation in contact center workflows.

• 10+ years of experience in technical program management, solution architecture, or related roles.
• Hands-on experience with Amazon Connect and associated AWS services.
• Strong understanding of cloud infrastructure, contact center technologies, and telephony systems.
• Proven track record delivering complex technical projects on time and within budget.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Preferred: AWS certifications (Solutions Architect, DevOps Engineer), CRM integrations (Salesforce, Zendesk), Agile/Scrum experience, prior contact center operations exposure.

• Competitive hourly rate: $90–$95/hour.
• Flexible remote work options within the United States.
• Opportunities to work on innovative, enterprise-level cloud and contact center solutions.
• Collaborative and supportive work environment with professional development opportunities.
• Exposure to cutting-edge AWS and digital transformation technologies.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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