Sr. Platform Product Manager

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Key Responsibilities:  

Product Execution & Delivery 

• Support the development and execution of product roadmaps aligned to broader platform or product strategies 

• Own defined features, capabilities, or components of a product through the full lifecycle (intake, development, launch, iteration) 

• Translate business, customer, and operational needs into clearly defined requirements, user stories, and acceptance criteria 

• Partner with engineering and delivery teams to ensure timely, high-quality releases 

Customer & Market Insight 

• Represent the voice of the customer by gathering feedback, analyzing user behavior, and identifying opportunities for improvement  

• Conduct market research and competitive analysis to inform feature development and product positioning  

• Support usability testing and feedback loops to enhance product experience and adoption 

Product Ownership  

• Manage backlog prioritization for assigned product areas in alignment with leadership guidance 

• Assist in defining product metrics, KPIs, and success criteria for features and releases 

• Contribute to product documentation, release plans, and adoption strategies 

Cross-Functional Collaboration 

• Partner with engineering, design, data, operations, and business stakeholders to deliver product outcomes 

• Support alignment across teams to ensure clarity on requirements, priorities, and timelines 

• Communicate product updates, risks, and dependencies to stakeholders 

Operational & Analytical Support 

• Monitor product performance, identify trends, and recommend improvements based on data insights 

• Support financial tracking, including basic budget analysis and performance reporting  

• Assist in identifying risks, dependencies, and operational considerations 

Key Competencies 

• Customer Focus 

• Product Execution & Delivery 

• Data-Driven Decision Making 

• Analytical Thinking 

• Collaboration & Communication 

• Agile Methodology 

• Problem Solving 

• Business Acumen (foundational) 

• Consistent exercise of independent judgment and discretion in matters of significance.  

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.  

• Other duties and responsibilities as assigned. 

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Support a culture of inclusion in how you work and lead. 

• Do what's right for each other, our customers, investors and our communities. 

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.