Senior Product Manager, Primary Care & Inpatient

Job Description:

About Streamline Healthcare Solutions

Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.

Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.

Summary of the Senior Product Manager, Primary Care & Inpatient 

The  Senior Product Manager is a pivotal force in shaping and advancing the physical and medical functionality in our SmartCare EHR system, with a specific goal of improving the end user experience to reduce clinician and physician burnout. Using a deep understanding of primary care and inpatient EHR workflows, product management experience and a passion for leveraging technology and data to improve health outcomes the role is responsible for designing and scaling the physical health capabilities and workflows with the goal of enabling Behavioral Health organizations to better deliver primary care and/or inpatient services to meet the objectives of whole person care. The position will drive requirements, UI design, lead customer user groups, and deliver product features that improve clinical, financial, operational and regulatory outcomes for our customers.

This position is remote and based in the United States. The salary range is $70,000 - $133,000, DOE. Employment visa sponsorship is not available for this role.

Responsibilities of the Senior Product Manager, Primary Care & Inpatient 

• Translate market opportunities, product gaps, regulatory needs, and workflow improvement opportunities into a prioritized roadmap with clear use cases and target outcomes

• Lead user groups with clinicians (MD/DO, NP/PA, RNs), and operational leaders; synthesize insights into clear problem statements and use cases with clear impact-based prioritization

• Define success metrics (adoption, reduced clicks, first-pass claim rate, medication administration error rate, charting time, etc.) and work with customers to document value stories

• Collaborate closely with behavioral and physical healthcare professionals, business stakeholders, and end-users to gather, define and prioritize product enhancements

• Work collaboratively with cross-functional teams, including development, quality assurance, implementation and support to ensure customer value is delivered through new features

• Evangelize and champion the product roadmap, aligning it with business objectives, customer needs, and market demand

• Ensure the EHR product complies with healthcare regulations, patient safety standards, and remains current with relevant certifications

• Monitor and analyze product performance metrics, user feedback, and market trends to inform data-driven decisions for continuous improvement

• Foster a growth mindset-oriented culture of innovation, collaboration, and excellence

Requirements of the Senior Product Manager, Primary Care & Inpatient 

• Bachelor's degree (B.A.) from four-year college or university in a relevant field (medicine, nursing, informatics); 3+ years clinical practice experience in an ambulatory clinic, 2+ years product management experience designing & building workflows for primary care or inpatient healthcare including backlog management, product requirements use case experience, or equivalent combination of education and experience. Advanced degree such as MD/DO, MSN/DNP, MSPAS is preferred. 

• Primary Care: Must have knowledge of primary care setting clinical workflows. eRx/EPCS, med history, eMAR, Problems, Allergies, Medications, Immunizations, Medicare Wellness, Quality Reporting, Orders/Results, Labs, Primary Care note templates, preventative care & health maintenance, billing, etc. Deep knowledge of care coordination activities across the healthcare continuum. Understanding of referral management. Operational and clinical reporting familiarity

• Inpatient (Residential SUD/Detox/Inpatient Psych): Knowledge of admission/discharge/transfer, level-of-care transitions; treatment plans and order sets. Knowledge of detox protocols (CIWA-Ar, COWS), observation/1:1, restraints/seclusion documentation, incident reporting, etc. Knowledge of MAR for unit-based med pass; med reconciliation; narcotic counts; eKits; returns/wastes. Knowledge of interdisciplinary notes, rounding, vitals & flowsheets, group sessions, discharge summaries

• Extensive knowledge of physical and/or mental health electronic health records or other provider-facing technology

• Strong program management and organizational skills, with the ability to prioritize and manage multiple initiatives simultaneously

• Understanding of US healthcare regulatory landscape required; direct experience with ONC, CMS and/or DEA EPCS regulations preferred

• Interoperability/standards exposure: HL7/FHIR, C-CDA, LOINC/SNOMED/ RxNorm

• EPCS/PDMP domain familiarity

• Knowledge of behavioral health and PCP integration, MAT programs, detox protocols, or inpatient psych operations. 

Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.