Senior Product Manager – Fleet Management UX

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position... 

As a Senior Product Manager on the Fleet Management product team, you will be responsible for a tool set that drives operational efficiencies for our Fleet Management operations team. 

As a Senior Product Manager on the Fleet Management product team, you will be responsible for creating a world class user experience that focuses on driving outcomes and providing data for fleet managers. The user experience will be a key focus in driving engagement and allowing fleet managers to understand and take relevant action when it comes to managing fleet resources. 

What you'll do...

Product Strategy:  

• Define strategic roadmap for delivering a unified Fleet Management user experience 
• Conduct user research with Fleet Management customers to understand feature needs while working with design and engineering to implement new features 
• Develop and maintain a well-defined product backlog, including detailed product requirements (PRDs)  

User Experience:  

• Collaborate with engineering and design to develop a world-class user-experience 
• Bring data to life for fleet management customers by partnering with design to create new digital experiences within the broader digital ecosystem  

Cross-Functional Collaboration:  

• Collaborate with engineering and design to ensure products meet technical requirements and design excellence  
• Work closely with account management and operations to support business initiatives   
• Facilitate communications and trainings for operations and account management teams when deploying new products to ensure alignment and clarity  
• Partner with product marketing to ensure successful launch of new features within the user experience 

Data-Driven Decision Making:  

• Utilize customer data to make informed product decisions, including usage and NPS data 
• Identify and track key performance indicators (KPIs), while providing regular stakeholder updates on performance and customer satisfaction  

Product Launch & Lifecycle Management:  

• Monitor product performance and customer feedback to identify areas of improvement that will influence future product roadmaps  
• Partner with analytics team to ensure proper site instrumentation to understand end-customer usage and trends 

You'll have... 

• Bachelor’s degree required
• 5+ years of product management experience   
• Experience working with and building relationships with 3rd-party partners  
• Familiarity with software tools like JIRA, Figma, Google Cloud, GitHub, etc. 

Even better, you may have...

• Demonstrated experience with developing a customer facing interface with multiple user personas 
• Ability to work in a highly-matrix environment and manage multiple products across the ecosystem  

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time. 

For more information on salary and benefits, click here: https://fordcareers.co/LL6SP1 

This position is a leadership level 6.

Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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