Senior Product Manager

As Lead Product Manager for ShipAccel, you will drive the strategy, roadmap, and delivery of Pitney Bowes’ next-generation ecommerce shipping and fulfillment platform. You will lead the evolution of ShipAccel into a scalable, modular operating system for merchants and fulfillment partners, enabling seamless growth from startup through enterprise operations. 

In this role, you will identify market opportunities, close product capability gaps, and deliver differentiated solutions across shipping, automation, fulfillment, and ecosystem integrations. You will work cross-functionally with engineering, design, sales, partnerships, support, and executive leadership to build and scale products that deliver measurable merchant value and business growth. 

You will own outcomes across the full product lifecycle, from vision through delivery and market adoption. 

This role can be based anywhere in the continental US and requires regular collaboration with global teams, including India and Europe. 

You Are 
A product leader who balances customer empathy, commercial impact, and technical execution. You thrive in fast-moving environments, lead through change, and turn ambiguity into clear direction. You focus on delivering real customer outcomes, challenge legacy assumptions, and drive measurable product impact. 

You Will 

Own Product Strategy & Execution 

• Define and execute ShipAccel’s product vision and roadmap across shipping, fulfillment, automation, and ecosystem integrations 

• Lead requirements, prioritization, and delivery with engineering and design teams 

• Translate customer needs and market opportunities into scalable product capabilities 

• Drive platform evolution while aligning to broader SendTech product strategy 

Drive Market & Customer Insight 

• Maintain deep understanding of ecommerce merchant and fulfillment workflows 

• Analyze competitive offerings and identify opportunities for differentiation and expansion 

• Evaluate build, partner, or acquisition opportunities to accelerate product capabilities 

Deliver Commercial Impact 

• Influence pricing, packaging, and monetization strategies aligned to growth objectives 

• Monitor product performance, adoption, and profitability metrics 

• Partner with GTM teams to ensure strong product-market fit and successful launches 

Lead Cross-Functional Alignment 

• Collaborate across product, engineering, GTM, partnerships, and support organizations 

• Drive alignment across business units and shared platform capabilities 

• Partner with internal and external technology providers to expand ecosystem value 

Champion Customer Experience 

• Own end-to-end customer workflows and product experience outcomes 

• Partner with support and operations to improve customer satisfaction and retention 

• Ensure product decisions drive merchant productivity and operational efficiency 

Represent the Product 

• Serve as subject matter expert for ShipAccel across internal and external stakeholders 

• Develop business cases, roadmap updates, and executive presentations 

• Act as a thought leader in ecommerce shipping and fulfillment technology 

Your Background 

• 5+ years experience in SaaS product management, ideally within ecommerce, shipping, logistics, or fulfillment platforms 

• Proven success leading cross-functional teams to deliver complex software products 

• Strong analytical, strategic, and execution skills 

• Experience building business cases and managing product tradeoffs 

• Ability to influence across distributed teams and stakeholders 

• Excellent written and verbal communication skills 

• Experience working with global teams 

Preferred Experience 

• Experience with shipping, fulfillment, or commerce enablement platforms 

• Familiarity with marketplaces, WMS/3PL integrations, or logistics ecosystems 

• Experience with Agile product delivery environments 

• Experience with product tools such as Jira, Aha!, or similar platforms 

• MBA or equivalent business experience 

Compensation 

The wage range for this position is $130,000-$155,000 per year, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job. This position is eligible to participate in a bonus incentive plan.

About the Team 
ShipAccel is part of Pitney Bowes’ SendTech portfolio, building modern shipping and fulfillment solutions that enable merchants and fulfillment partners to scale efficiently. The team combines shipping, automation, and ecommerce expertise to deliver next-generation solutions that power merchant growth.