Product Manager, WhiteSky Managed WiFi

As a Product Manager for WhiteSky Managed WiFi you will act in a strategic role, acting as a market expert who articulates market problems and needs. The Product Manager researches the market, identifies the market opportunity, and articulates user and buyer needs in the form of market and product requirements. 

The Product Manager must be able to communicate with all areas of the company and work with technical counterparts to define product release requirements and oversee the solution delivery. The Product Manager will work contribute to defining a go-to-market strategy, and help Product Marketing understand the product positioning, key benefits, and target customer. The Product Manager will also serve as the internal and external evangelist for your product offering, occasionally working with the sales channel and key customers.  

The Managed WiFi Product Manager will lead a cross functional team to drive business outcomes for WhiteSky - a product that delivers high quality WiFi to multifamily residents and communities. You will be responsible for building a world-class Service Management Portal. You will build out WiFi as a resident service that aligns with the evolving landscape surrounding ISP and MSP laws. You will drive innovation with our top tier network equipment and solution providers (namely Juniper and Ruckus) to integrate with their cloud-based services, leveraging AI, to drive proactive monitoring and resolution for services.

This role will report to the VP of Product. You will also meet with customers and B2B partners to inform vision, strategy and roadmap for the Managed WiFi product offering.

PRIMARY RESPONSIBILITIES 

• Become the subject matter expert of applying Network Technology to innovate as an MSP in multi-family
• Identify user research and data-driven initiatives to achieve business outcomes
• Translate roadmap initiatives into detailed requirements user stories in Azure DevOps
• Run product delivery meetings such as backlog refinement, sprint planning, retrospective, and PI Planning meetings
• Participate in customer facing and stakeholder meetings to get customer and voice-of-customer feedback for continuous discovery and research
• Anticipate and suggest trade-offs and balances of business needs versus technical constraints when faced with challenges
• Act as a key participant in Sales Readiness and GTM product launches
• Inspire and encourage collaboration and camaraderie across product peers and teams
• Become the expert in your product space by building knowledge of competitors and understanding of market demand and user needs

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

• Minimum 3 years experience in product management 
• Solid understanding of network technology and solutions (Juniper Networks and Ruckus)
• Knowledge of SDLC and agile software delivery
• Proven ability to support enterprise applications with large initiatives and managing complex requirement and dependencies
• Effective Communication Skills to include but not limited to.
• Interview Skills: ability to lead a requirements elicitation session, talking with individuals and groups about their needs and asking the right questions to surface essential requirements information.
• Listening Skills: ability to display active listening skills, understanding what people are saying and to detect what they might not be saying.
• Presentation Skills: To include writing and making presentations to internal peers and external clients, using visual aids effectively, delivering the material confidently and answering questions competently.  
• Writing Skills: Communicate consumable information effectively within the organization and to our customers, understanding the different user roles and what the audience needs from the communication.
• Analytical skills: evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, decipher the presented user requests from the true underlying needs, and separate out solution ideas from requirements.
• Proven experience working with cross-functional stakeholders.
• Comfort in managing multiple, high-priority projects.
• Represents RealPage, internally and externally, in a positive and professional manner.
• Bachelor’s degree in Computer Science or equivalent. 

PREFERRED KNOWLEDGE/SKILLS/ABILITIES 

• Experience with B2B2C, SaaS solution, and/or integration platforms
• Understanding of network technology and equipment like routers, switches and access points
• Familiar with: AzureDevOps, Confluence, SAFe Agile or basic Scrum Agile experience
• Industry relevant knowledge is a plus (Multifamily, Self-storage, or Senior Housing, Real Estate, etc.) #LI-REMOTE #LI-JL

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.