Product Manager - Tech Delivery - Microsoft 365 AI

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product owners or specialists to ensure they are aligning on priorities. Job expectations include ensuring delivery of products that meet client expectations, including features, security, availability, resiliency, timelines and costs.

Responsibilities:

• Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain

• Communicates the program vision and roadmap to stakeholders, product owners and the teams

• Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses

• Provides input into defining business capabilities and aligning them to products or creating new products to support them

• Ensures product availability by partnering closely with demand and capacity teammates

• Develops business cases for new products and additional features for existing products

• Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends

Position Overview:

Collaboration and Productivity are seeking an experienced leader to manage the portfolio of AI products associated with M365, inclusive of Microsoft Copilot.  This position will lead a team of individual product managers/product analysts and own the strategy, roadmap, and delivery of GenAI capabilities across the Microsoft 365 platform.  You will work closely with engineering, design, security, legal, AI governance and client‑facing teams to deliver solutions that meet regulatory requirements and business needs.  This role blends product strategy, stakeholder leadership, and technical fluency in AI solutions.

Key Responsibilities:

• Product Strategy & Roadmap

• Stakeholder & Governance

• Delivery & Lifecycle Management

• Security, Compliance & Risk

• Experience & Operations

Required Qualifications:

• Experience:

  • 7–10 years in product or program management within enterprise technology or SaaS platforms.

  • 1-2 years working with M365 services at scale.

  • 1-2 years AI experience (inclusive of experience with Bank’s AI and Model Governance policies and experience bringing models to production through Bank processes)

• Technical Fluency:

  • Strong understanding of AI capabilities inclusive of Copilot integrations.

  • Strong understanding of Microsoft 365, Azure, Defender for Office 365, and security and compliance ecosystems.

  • Knowledge of Microsoft Entra ID (formerly Azure AD), Conditional Access, modern auth/OAuth.

• Product Skills:

  • Road mapping, backlog management, stakeholder engagement, data-driven decision-making.

  • Excellent communication - capable of executive briefings and clear end-user messaging.

Desired Qualifications:

• Background in regulated industries and audit practices.

• Familiarity with regulatory frameworks such as GDPR, HIPAA, SOX, and financial‑sector requirements.

• Background in information security, data governance, or enterprise risk.

Skills:

• Financial Management

• Influence

• Solution Delivery Process

• Stakeholder Management

• Technical Strategy Development

• Agile Practices

• Analytical Thinking

• Collaboration

• Result Orientation

• Risk Management

• Business Acumen

• Business Case Analysis

• Data Management

• Solution Design

• Vendor Management

Minimum Education Requirement: Bachelor’s degree or equivalent work experience.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540)

Pay and benefits information

Pay range

$135,000.00 - $217,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.