Product Manager, Payments, Funds-In, North America

Role Responsibilities  

• ​Own defined product capabilities within the Funds-In platform, with a primary focus on bank payments including ACH, real-time payments, and open banking  

• ​Translate product strategy into clear roadmaps, backlogs, and delivery plans aligned to platform and architecture goals  

• ​Lead discovery, requirements definition, solutioning, and rollout for new bank payment capabilities and optimizations in partnership with engineering and external providers  

• ​Coordinate integrations with banks, PSPs, processors, and payment networks, leading end-to-end delivery from inception through launch  

• ​Monitor and improve key performance metrics such as conversion rate, transaction success rate, settlement timing, and cost per transaction  

• ​Partner closely with Compliance, Risk, Operations, and Finance to ensure payment capabilities meet regulatory and operational requirements  

• ​Identify opportunities to improve scalability, reliability, and customer experience across bank payment flows  

• ​Conduct market, competitive, and technology analysis to inform product enhancements and long-term strategy  

• ​Develop business cases for new capabilities and optimizations, including cost, impact, and prioritization inputs  

• ​Deliver solutions using an agile development lifecycle and coordinate launches with cross-functional stakeholders  

• ​Define, track, and report on KPIs and OKRs used in leadership and executive-level reporting  

Role Requirements  

• 5–7 years of product management experience in payments, fintech, or financial services, with ownership of a product or product line across development, testing, and launch 

• Strong knowledge of bank-based payment rails (ACH, real-time payments, open banking) and ecosystem integrations (banks, PSPs, processors) 

• Ability to translate strategy into roadmaps, requirements, and execution plans while driving end-to-end product delivery 

• Proven ability to analyze performance, including revenue, profitability, and key product KPIs 

• Strong cross-functional collaboration with engineering, compliance, risk, and business stakeholders 

• Experience conducting competitive analysis and defining product direction and features 

• Understanding of regulatory and compliance requirements in payments 

• Strong analytical, problem-solving, and prioritization skills with experience building business cases 

• Effective communication and stakeholder management, including executive-level reporting 

• Self-starter with an ownership mindset and ability to operate as an individual contributor 

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position. 

Work Shift  

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. 

BENEFITS AND OTHER DETAILS  

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life 
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. 

Your United States specific benefits include: 

• Paid Time off   

• Medical, Dental and Life Insurance  

• Parental Leave  

• Global Adoption Assistance 

• 4% Western Union Contribution to 401K   

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.  

Salary  

The annual base salary range is $125,000 to $150,000 USD per year.  Total on-target compensation includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies. 

Other Details 

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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