Product Manager – Front-End Systems & Workflow Optimization
Overview
This role is responsible for improving and optimizing AFC’s core practice management systems and front-end revenue workflows. This role owns the performance and configuration of scheduling, intake, eligibility, and checkout processes across the enterprise. We are seeking a hands-on, technically fluent product manager with a builder mindset — someone who understands how software works under the hood and can independently diagnose, design, and drive system improvements. This is not a coordination-only role. This position requires practical technical depth, bias toward action, and ownership of measurable operational outcomes.
What You Will Own
· Optimization of AFC’s Practice Management System (Experity or equivalent)
· Front-end operational workflows (scheduling → intake → eligibility → checkout)
· Configuration standards and governance across clinics
· Cross-system alignment with RCM, BI, and digital engagement tools
· Automation opportunities that improve throughput and revenue capture
This is an enterprise-facing role focused on scalable solutions — not project or practice management support role.
Core Responsibilities
1. Practice Management System Optimization
· Serve as the product lead for scheduling, registration, eligibility, and checkout workflows.
· Improve system configurations (visit types, templates, payer rules, permissions, workflows).
· Identify root causes of workflow friction and propose technical or configuration-based solutions.
· Partner with vendors and engineering teams to implement enhancements.
2. Workflow Architecture & Throughput Improvement
· Redesign front-end workflows to reduce manual work and improve clinic throughput.
· Align system configuration with operational best practices.
· Eliminate duplicate data entry and rework.
· Balance operational needs with scalable enterprise standards.
3. Technical Collaboration & Integration
· Understand and document data flow between PMS, RCM, BI, and engagement platforms.
· Work directly with vendors to troubleshoot integration or configuration issues.
· Interpret API documentation and system behaviors when diagnosing issues.
· Support system enhancements involving integrations, automation, or workflow logic.
4. Automation & Digital Enablement
· Identify opportunities to automate manual processes.
· Support evaluation and implementation of AI or digital workflow enhancements.
· Prioritize practical, ROI-driven improvements over experimental initiatives.
5. Data-Driven Product Execution
· Partner with BI to track key operational metrics (throughput, utilization, eligibility accuracy, POS collections, workflow rework).
· Use performance data to prioritize roadmap decisions.
· Measure and report ROI of implemented changes.
Ideal Candidate Profile
· 5–8 years of experience in product management, healthcare technology, or system implementation.
· Previously written production-level code (earlier in career acceptable), OR led complex technical implementations involving system configuration and integrations.
· Understands how software is built and deployed, even if not actively coding today.
· Comfortable reading API documentation and mapping data flows.
· Demonstrates strong ownership and does not wait for direction to drive resolution.
· Thinks beyond individual clinic problems and prioritizes scalable enterprise solutions.
Former vendor implementation consultants, technical PMs, or former developers who transitioned into product are strongly encouraged to apply.
Qualifications
· Bachelor’s degree required; healthcare or technical background preferred.
· Experience configuring or implementing PMS/EMR systems.
· Familiarity with integration concepts (APIs, webhooks, data mapping).
· Experience collaborating closely with engineering teams.
· Strong analytical skills and comfort working with operational data.
· Demonstrated bias toward diagnosing root causes rather than escalating issues.
Key Success Metrics
· Reduction in manual front-desk steps.
· Improved eligibility accuracy and POS collections.
· Increased scheduling utilization and visit throughput.
· Reduced workflow-related support tickets and rework.
· Scalable configuration standards adopted across clinics.
Compensation
Base salary range: $125,000 – $150,000, plus performance-based bonus tied to operational and revenue impact.
This Role Is Not
· A meeting coordinator.
· A pure project manager.
· A clinic-level support desk function.
· A documentation-only change management role.
This role requires ownership, technical confidence, and measurable execution.
This is a remote position.
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
