Product Manager

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Product Manager in a remote capacity (must be in CST or EST time zones) to support our growing Central team. 

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. 

POSITION SUMMARY:

We’re seeking a forward-thinking and results-driven Product Manager to spearhead the strategic enhancement of our product catalog, with a focus on accelerating sales performance and optimizing operational execution within the NetSuite ERP ecosystem. This role will be pivotal in architecting scalable, consistent, and high-integrity product data frameworks that enable seamless enterprise-wide operations and long-term growth.

WHAT YOU WILL BE DOING:

• Manage the Sales and Operations of MCA Solutions

Define the sales and operational processes for specialized products. Define preferred vendors and analyze purchase history and vendor data to understand what will bring MCA the most value when working with partners.

• Manage Product Master Governance
   Evaluate product lines for market profitability, and work with Sales Leadership to focus Engineering and Sales teams on our most profitable solutions.

Define and implement data standards and stewardship policies specific to NetSuite’s item records, ensuring consistent and accurate costing, classification, attributes, and lifecycle protocols. Develop and execute product strategies that align with corporate goals and changing market dynamics.

Oversee the lifecycle of telecom products and services, ensuring relevance,                      profitability, and scalability.

• Drive Operational Enhancements
   Partner with NetSuite admins, Sales and Operational leadership to design and prioritize workflow improvements around item management.

Identify and champion new technologies and service models that position the company as a market leader.

• Facilitate Cross-functional Alignment
   Partner with teams in Engineering, Supply Chain, Sales, Finance, and IT to ensure products and items support operational, financial, and analytical objectives.

• Monitoring and Analyzing Performance

Tracking key metrics related to product catalog performance, such as product views, sales conversions, and customer feedback, to identify areas for improvement. Leverage analytics and performance metrics to guide product enhancements and strategic pivots. 

• Own the MCA Solutions Roadmap
   Manage a pipeline of enhancements, integrations, and data initiatives—aligning NetSuite capabilities with business goals and user feedback.

• Champion Training & Change Management
   Create documentation and training materials for internal teams on best practices for solutions and items we offer. Analyze industry trends, customer feedback, and competitive landscapes to inform product decisions and identify growth opportunities.

• Improving Customer Experience

Optimizing the product catalog to enhance the overall customer experience, leading to increased sales, customer satisfaction, and brand loyalty. Advocate for user experience and customer value in every stage of product life cycle. 

WHAT YOU WILL BRING TO THE TEAM:

• Bachelor's degree in Business, Engineering, or related field (MBA preferred)
• Minimum five (5) years of experience with operations and service solutions, specifically managing items that support end-to-end business solutions
• Strong understanding of ERP data architecture, workflows, custom fields, and saved searches (NetSuite experience preferred)
• Background in product management, data governance, or business systems analysis
• Proven track record of leading strategic initiatives and launching successful products
• Excellent communication and stakeholder management skills
• Strong analytical, communication, and leadership skills
• Analytical mindset with attention to data integrity and process efficiency
• Ability to thrive in a fast-paced, cross-functional environment.
• NetSuite certification a plus

WHAT YOU’LL GAIN:

• Ownership of core data processes that directly impact business performance
• Hands-on involvement with cutting-edge NetSuite optimizations

DIRECT REPORTS:

No Direct Reports 

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers military-friendly employees offers an extensive portfolio of products and technologies.   

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.  

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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