Product Manager

Concord Servicing is a comprehensive loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the needs of loan originators, capital providers, and their customers across multiple asset classes. With over three decades of award-winning performance, more than 3 million active accounts, and $16 billion in managed assets, Concord supports a global client base through innovative financial technology and trusted servicing expertise.

As a Product Manager, you’ll be part of a high-performing, cross-functional team of Product Managers, Business Analysts, Engineers, Designers, and Subject Matter Experts. Your focus will be on defining product vision and strategy, and delivering impactful experiences across technology-enabled business processes within Concord’s Credit Administration function.

We're looking for someone with hands-on experience building commercial loan servicing systems — someone who understands the complexities of loan lifecycles, compliance workflows, and servicing operations, and can translate that into intuitive, scalable solutions.

This role is ideal for someone who enjoys solving complex problems and is excited to contribute to a large-scale platform transformation. You’ll play a key role in modernizing our systems and shaping the future of loan servicing and credit administration technology.

Note: This role requires up to 25% travel, primarily to our offices in Texas, Arizona, and Mexico City.

• Envision how technology can drive process improvement. Define and validate requirements, then lead solution delivery, communication, and adoption
• Use both qualitative insights and quantitative data to inform product decisions and continuously improve
• Author user stories, translate business requirements into technical specifications, and adjust as needed to deliver meaningful outcomes
• Define and communicate the vision across multiple products within a domain, ensuring alignment and cohesion
• Collaborate with stakeholders to build product roadmaps that avoid duplication and maintain a clear focus
• Establish KPIs and monitor progress across product lines and stakeholders
• Maintain a prioritized backlog based on business value and strategic alignment
• Facilitate daily stand-ups, sprint planning, reviews, and retrospectives
• Proven track record of successfully launching and managing SaaS products
• Experience in loan servicing, credit administration, financial technology, business intelligence/analytics

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability
• Wellness Resources