Product Manager

• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k) matching
• Employee discounts
• Parental leave

• Experienced influential, servant-leader who effectively motivates others to accomplish desired outcomes.
• Actively supports and enables business stakeholders to clarify, translate and shape business requests utilizing Experience Design to articulate scenario-based, user experiences; consistently achieving product value, viability, usability, and feasibility at scale.
• Marshals resources and drives consensus between business and technology stakeholders on value and delivery prioritization.
• Skilled at coaching and leading business stakeholders in product management practices of experimentation, step-change and customer feedback resulting in effective learning and data-driven decision making.
• Champions and models the use of experience design artifacts (e.g., Journey Maps, Process Flows, Prototypes etc.) to continuously improve solution designs, adoption and value delivery.
• Effectively uses Kanban to manage product development flow, track progress and improve performance. Drives continuous improvement of the product lifecycle by identifying and eliminating waste, improving throughput, and reducing lead and cycle times. Experience with Theory of Constraints a plus.

• 7 + years’ experience product management, product operations or product leadership. 
• Digital and Gen AI experience a plus.
• Bachelor’s degree (or relevant equivalent) preferred. STEM subject ideal.
• Proven ability to build and sustain trusted relationships with both business and technology leaders.
• Effective communicator with active listening and negotiation skills, who can bring extreme clarity to complex messages and challenges. Naturally closes communication loops across all organizational levels.
• Demonstrated ability to lead continuous discovery and delivery coupled with strong command of product development principles a must.
• Excellent critical thinking, problem solving and decision-making skills. 
• Approachable, empathetic, and adaptable—embodying Jackson Hewitt’s core competencies of Continuous Improvement, Learning, Agility, Tax Knowledge, and Customer Knowledge.

• Competitive Salary + Bonus 
• Unlimited Paid Time Off + 11 Paid Holidays 
• 401k + Match 
• Medical, Dental, and Vision 
• Pet Insurance 
• Company Celebrations and Appreciation Events 
• Fast-paced, innovative culture with an open and collaborative environment 
• Ample opportunity to develop core and new skillsets and have a stake in your own success 
• Freedom to create your best work and make a visible impact on the organization 
• Opportunities for advancement within the organization

Working at Jackson Hewitt

Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we’re not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. 

Taxes are fun (really!)

At Jackson Hewitt, we’re proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we’re always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.

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