Product Manager

At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

We’re looking for a Product Manager to act as the link between product vision and execution, ensuring that our products align with market demands, design standards, and governance protocols. This role is key to shaping product strategy, collaborating with cross-functional teams, and driving the product roadmap alongside engineering to deliver impactful, scalable solutions.

If you’re experienced in product management, data-driven decision-making, and working with cross-functional teams in a fast-paced environment, this is your opportunity to make a global impact.

Planning & Strategy

• Conduct market research to identify customer needs, market trends, and competitive positioning.
• Analyse data to inform product decisions, features, and enhancements.
• Develop and maintain a comprehensive product strategy aligned with company goals.
• Define and manage the product roadmap, including features, milestones, and timelines.

Cross-Functional Collaboration

• Collaborate with client-facing teams, implementation teams, engineering, design, marketing, and sales to drive product development.
• Communicate effectively with stakeholders to ensure alignment and support across all phases of the product lifecycle.

Execution & Delivery

• Define and prioritise product features based on customer feedback and business objectives.
• Create detailed product requirements and user stories for development teams.
• Oversee the product lifecycle from ideation through to release and optimisation.
• Monitor progress, manage risks, and adapt strategies as needed to ensure successful delivery.

Product Launch & Optimisation

• Plan and execute product launches in collaboration with marketing and sales teams.
• Gather and analyse user feedback to continuously improve product performance and usability.

Performance & Innovation

• Define and track KPIs and success metrics to evaluate product performance.
• Prepare reports and presentations for stakeholders on product outcomes and progress.
• Stay up to date with industry trends, emerging technologies, and best practices.
• Identify opportunities for innovation and continuous product enhancement.

Customer Engagement

• Engage directly with customers to gather insights, address concerns, and understand needs.
• Collaborate with support teams to ensure customer satisfaction and effective issue resolution.

What it takes to succeed:

• Minimum of 5 years’ experience in product management, project management, or a related field.
• Strong understanding of software development processes and methodologies.
• Proficiency with project management and product tools such as Jira, Trello, or Asana.
• Familiarity with UX/UI principles and design thinking.
• Experience using data analysis tools such as Google Analytics or Tableau.
• Strong knowledge of SQL and data-driven decision-making.
• Strong technical competence and problem-solving ability.
• Familiarity with payment scheme standards such as ISO8583 and ISO20022 is highly advantageous.
• Proven experience in payment processing and card processing is essential.
• Excellent written and verbal communication skills in English.

At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.