Principal Product Manager, CX and Developer Platform

About the Job

zerohash is seeking an experienced Principal Product Manager, CX & Developer Platform, to lead the strategy and execution of the experiences that define how partners and end users interact with our platform.

This role will own the end-to-end product vision and delivery for all customer-facing surfaces — including embedded SDKs, client portals, dashboards, and other user-facing interfaces — while also shaping the underlying developer platform capabilities that power them. You will be responsible for driving UI excellence and ensuring our experiences are intuitive, scalable, and reflective of the sophistication of our infrastructure.

We thrive on a culture of collaboration, ownership, and accountability. You will be tasked with constructing and executing on the product roadmap, but should also be able to roll up your sleeves and contribute to solving complex business and technical problems.

Responsibilities

• Own the roadmap for our Developer Platform and all SDKs
• Construct, maintain, and execute on the product roadmap ensuring timely and successful delivery of products, features, and enhancements
• Interface directly with external clients in order to elicit requirements and product feedback
• Collaborate with internal cross-functional teams including finance, compliance, client services, growth, sales, and marketing to create outsized value and to coordinate cross-functional initiatives
• Translate high-level concepts and strategies into detailed, actionable tasks and user stories using Jira
• Keep up-to-date with industry trends, best practices, and emerging regulations, particularly in the crypto and compliance domains
• Collaborate with other product team members, fostering a culture of continuous learning and growth

Requirements

• Have prior experience with building a front-end product and building for developers (ie, B2B)
• Ability to understand and discuss technical concepts with engineering teams
• Excellent written and verbal communication skills, with the ability to distill complex ideas into clear, concise, and actionable tasks.
• Proficiency in using project management and collaboration tools, particularly Jira
• Proficiency in writing and understanding SQL and have a strong understanding of database structure and mechanics
• Proficiency in interacting with and understanding REST API’s
• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and stakeholders
• Proactive and self-motivated – you have a willingness to learn and adapt to new technologies and methodologies
• Strong decision-making skills – you know how to make a decision, document why you made that decision, and pivot/iterate quickly when things change
• Humility – you are not afraid to ask questions and you don’t hesitate to recognize colleagues and give credit where credit is due

• Experience in crypto, fintech, brokerage, brokerage-as a service, or trading industries
• Experience in a fast-paced startup environment

Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
• Vision & Dental Insurance (U.S. only)
• Chance to earn equity
• Maternity & Paternity leave (after 6 months)
• WeWork All Access Membership
• WFH Yearly Stipend
• L&D Yearly Stipend (after 6 months)

About zerohash

zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.

The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global.

zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zero infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.

The company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight.

To date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more.

zerohash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure.

At zerohash, we're building the infrastructure that makes digital money work securely, compliantly, and at global scale.

The zerohash Culture

All zerohash employees are guided by the following characteristics and core principles:

• Independence/Ownership - An ability to work autonomously. Join zerohash, pitch ideas, and shape the work you do.
• Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ​make a difference every day.
• Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
• Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
• Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.
• Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
• Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
• Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.

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For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.

**We’ve recently seen an increase in individuals impersonating zerohash recruiters to target job seekers. Please stay vigilant and keep the following in mind to ensure you are communicating with the real zerohash team:

• Verified Emails Only: Official outreach will only come from a @zerohash.com email address.
• No Messaging Apps: We will never contact you via unsolicited text messages, WhatsApp, or Telegram.
• Official Applications: Only apply directly through our careers webpage (zerohash.com/careers) or zero-hash.breezy.hr.

See something suspicious?
If you want to verify an interview request or report a fake job posting or suspicious communication, please contact us immediately at talent @zerohash.com. This email is for fraud reports only. Candidate application inquiries will not be responded to.