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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We are seeking a Platform Services Product Manager to define and lead the product strategy for internal platform capabilities that enable engineering velocity, operational resilience, and developer self-service across the enterprise. This is not a traditional product role—it is a pivotal leadership position that shapes the internal developer experience and the foundational building blocks that power our digital business.

This role sits at the center of a complex, federated engineering ecosystem and is responsible for managing platform services as first-class internal products. These include infrastructure orchestration, CI/CD pipelines, observability tooling, secrets and identity management, service mesh frameworks, policy-as-code controls, and other mission-critical capabilities. You will define what excellence looks like in these domains—not only in terms of technical delivery, but in how they are consumed, measured, governed, and evolved.

You will partner with engineering, architecture, security, risk, compliance, and operations leaders to identify systemic friction points, prioritize product investments, and build scalable, secure, and user-centric capabilities. Just as critically, you will work directly with internal users—developers, SREs, testers, and DevOps teams—to deeply understand their needs and deliver platform solutions that are reliable, intuitive, and impactful.

This role requires a blend of technical fluency, product discipline, and strategic foresight. You must be comfortable operating across abstraction layers—from Kubernetes clusters and Terraform modules to API interfaces and onboarding flows. You should be able to translate enterprise challenges into cohesive roadmaps, manage competing priorities, and align delivery to meaningful engineering and business outcomes.

Equally important, the Platform Services Product Manager will help instill a product culture within a platform organization—one that emphasizes customer empathy, measurable outcomes, product-market fit, and long-term sustainability. You will help mature the way our internal platforms are planned, governed, versioned, marketed, and supported—ensuring that engineering teams across the enterprise are building on a strong, secure, and frictionless foundation.

This is a high-leverage opportunity for a strategic thinker and hands-on executor to transform how platform services are delivered, consumed, and valued in a complex enterprise environment

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
 

Product Strategy & Vision

·         Define and evolve the strategic roadmap for internal platform services (e.g., compute, orchestration, CI/CD, secrets management, service mesh, observability, automation).

·         Translate business, engineering, and compliance needs into product vision, outcomes, and backlogs.

·         Serve as the voice of the customer (internal developers, operators, and security teams) to ensure platform capabilities solve real problems and accelerate value delivery.

Execution & Delivery

·         Own and prioritize the platform backlog in partnership with engineering and architecture leads.

·         Drive discovery, POCs, pilot programs, and full lifecycle rollout of new services or capabilities.

·         Ensure internal platform products are secure-by-design, observable, compliant, and easy to adopt.

Adoption & Experience

·         Define and monitor key KPIs (e.g., adoption rates, time to value, platform NPS, DevEx metrics, cost efficiency).

·         Partner with enablement, docs, and DevRel teams to deliver onboarding experiences, golden paths, and self-service tooling.

·         Lead intake, feedback, and prioritization forums with internal stakeholders to guide iterative improvements.

Governance & Operational Readiness

·         Align platform services with risk, compliance, FinOps, and audit frameworks (e.g., NIST, FFIEC, ISO).

·         Partner with SRE and operations to define SLAs/SLOs, incident readiness, and lifecycle deprecation plans.

·         Ensure proper access controls, cost attribution, usage metering, and service ownership are in place.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree and ten to twenty-five years related experience or equivalent combination.
2.    Managed Technology or Technology Process Teams for more than ten years or teams of thirty or more technologists. 
3.    Excellent knowledge of technical management and data governance.
4.    Knowledge of current trends in IT hardware and systems software field.
5.    Database management skills with the ability to produce reports.
6.    Familiarity with the support and troubleshooting of personal computers and tablet devices.
7.    Analyze situations, evaluate alternatives, and implement robust solutions
8.    Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.
9.    Duties may require non-routine analysis, research and follow-through
10.    The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
11.    The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines
12.    Exhibit adaptability to accept or bring about change when needed
13.    Strong written and verbal communication skills
14.    The ability to excel in a team environment and advance overall team objectives
15.    The ability to ensure customer satisfaction by delivering excellence in products and service
16.    Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others
17.    Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
18.    Demonstrate sensitivity in handling confidential information
19.    Formulate and clearly communicate ideas to others
20.    Fluency in English
21.    Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development
22.    Purchase equipment and supplies as provided for in the budget
23.    Ability to manage personnel with little supervision

Preferred Qualifications:

·         8+ years of experience in product management, platform engineering, or developer tooling roles, with at least 3 years in platform-oriented environments.

·         Strong understanding of platform domains such as:

o    CI/CD pipelines (Jenkins, ArgoCD, GitHub Actions)

o    Infrastructure automation (Terraform, Ansible, ServiceNow)

o    Secrets and identity management (Vault, SSO, RBAC)

o    Observability (OpenTelemetry, Grafana, Elastic, Splunk)

o    Cloud & container orchestration (Kubernetes, OpenShift, AWS/Azure/GCP)

o    API gateway/service mesh (Istio, Envoy, Kong, Apigee)

·         Experience defining technical products at enterprise scale with complex stakeholder environments.

·         Demonstrated ability to create roadmaps, define KPIs, run agile ceremonies, and partner deeply with engineering.

·         Comfort working in highly technical environments, interpreting architecture diagrams, and translating engineering challenges into product decisions.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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