Group Digital Product Manager, Commerce Experience

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for the end-to-end WhiteCap.com experience across the full customer journeys, leading a team of three Product Managers responsible for key areas experience.  Serves as liaison between Product, Experience, and Commerce, ensuring that teams are aligned around shared outcomes.  Translates company-level strategy and P&L priorities into a cohesive product vision, roadmap, and operating model that drives customer value and business results.

Major Tasks, Responsibilities and Key Accountabilities

• Own the holistic product vision and roadmap for WhiteCap.com across B2B-first and B2C use cases.  Ensure individual product team roadmaps align to enterprise outcomes (revenue, adoption, efficiency, customer satisfaction).  Balance short-term commercial needs with long-term platform strategy and architectural health.  Make and escalate trade-off decisions across teams, timelines, and investments.

• Lead, coach, and develop three Product Managers, supporting both execution excellence and career growth.  Set clear expectations around outcome ownership, decision quality, and accountability.  Foster a strong product culture grounded in customer empathy, data-driven decision-making, and continuous improvement.

• Ensure deep understanding of end-to-end customer journeys including search, browse, pricing, checkout, fulfillment, and post-purchase.  Identify and prioritize cross-journey opportunities that individual teams cannot solve independently.  Champion customer-centric thinking while maintaining commercial rigor.

• Establish shared KPIs and success metrics across Product, Experience, and Commerce.  Ensure teams are measured on business and customer outcomes, not output or feature delivery.  Partner closely with Commerce and P&L leaders to align incentives, priorities, and investment decisions.

• Serve as the primary product partner to senior leaders across Engineering, UX, Merchandising, Marketing, Supply Chain, and Operations.  Communicate strategy, progress, risks, and impact clearly to executive stakeholders.  Navigate and resolve conflicts between experience quality, speed to market, and commercial performance.

Nature and Scope

• Solutions require analysis and investigation.

• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors.

• Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• 7+ years of Product Management experience, including people leadership.

• Experience owning product strategy and outcomes across multiple teams or product areas.

• Strong track record of partnering with Engineering, UX, and Commerce leaders.

• Experience leading B2B eCommerce over modern architecture.

• Demonstrated ability to drive alignment in complex, multi-stakeholder environments and strong strategic thinking paired with hands-on execution mindset.

• Familiarity with P&L-driven environments and outcome-based operating model.

• Experience scaling product teams and operating models in growing organizations.

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