Digital Product Manager

Marin County serves over 260,000 residents across 11 cities, towns, and unincorporated areas of the Bay Area. With a $900 million operating budget and 2,400 full-time staff, we deliver essential services including health and human services, housing, environmental protection, public safety, emergency response, and digital innovation.

We are widely recognized for leadership in sustainability, equity, and digital transformation. Marin County is currently undergoing the most significant organizational restructuring in 70 years—shifting to a centralized County Executive model under the unified “One Marin” vision.

Our aspiration: to become the #1 customer and employee experience county in California. We will realize this through the digital products we provide constituents, the productivity tools we provide our workforce, and the way we engage with our users.

The Digital Product Manager will play a pivotal role in advancing Marin County’s digital transformation. Reporting to the Deputy County Executive for Digital Service and Innovation, this position will manage a portfolio of the County’s most critical digital assets and promote a culture of customer-centric, product-driven government.

This is a key leadership role that will require cross-department collaboration, community engagement, and alignment with Board of Supervisors’ priorities.

This is a 3-year fixed-term, fully benefits eligible position. Fixed-term positions are exempt from the County’s policies regarding lay-off order and reduction-in-force rights. 

After an initial training and orientation period, there may be an opportunity to work a hybrid schedule with 3 days onsite and 2 days remote.

Primary Areas of Responsibility

1. MarinCounty.gov

• Oversee continuous improvement of the County’s newly modernized .gov website on Drupal.
• Enhance design, content, accessibility, and wayfinding.
• Support and enable content managers across County departments to independently own and maintain their sites.

2. FixItMarin (County’s 311 App)

• Lead the launch and scaling of FixItMarin in 2025
• Drive adoption and iteration of this marquee product, ensuring it delivers a seamless experience for constituents reporting service requests.
• Partner with internal service teams to ensure responsiveness, transparency, and continuous improvement.

3. Enablement & Culture

• Champion adoption of product management principles and a true ownership mindset across County agencies and IT teams.
• Embed human-centered design and service optimization into daily practices.
• Provide coaching, training, and frameworks to elevate the County’s digital service maturity.

Our Highly Qualified Candidate’s  Experience and Competencies:

• User Research & Human-Centered Design – grounding decisions in data, feedback, and usability testing.
• Product Strategy & Road mapping – balancing near-term needs with long-term vision.
• Change Management – enabling culture change across a diverse, mission-driven workforce.
• Train-the-Trainer Leadership – equipping others to scale practices and knowledge.
• Collaboration & Influence – building trust with executives, staff, and community stakeholders.
• Technical Acumen – understanding modern CMS, digital platforms, and service delivery tools.
• Experience - Proven experience managing digital products, platforms, or services.
• Teams - Strong track record leading cross-functional teams in government, nonprofit, or mission-driven environments.
• Communication - Excellent communication and stakeholder management skills.

MINIMUM QUALIFICATIONS: Any combination of education and experience that would provide the knowledge and abilities listed. Typically, equivalent to a Bachelor's degree in business administration, computer science, accounting, finance, human resources, payroll, purchasing or a field related to the work and two years of responsible journey level experience in a position that would provide knowledge of department-specific programs, processes and/or operations, including experience in the planning, implementation, oversight and/or utilization of automated information systems and applications used to support departmental activities. Additional professional experience in analyzing business processes and information systems may substitute for the required education on a year-for-year basis.

If you have questions concerning this position announcement, please contact Alisa Samuel at alisa.samuel@marincounty.gov.

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list.  The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.
 
Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
 
Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095.