Cons Prod Strategy Manager II - Sr. Data Product Manager - Client Protection

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Summary:
This job is responsible for leading a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching employees, and partnering across technology, product, and risk leadership to drive performance.

The candidate will be responsible for building the target state platforms, tools, data and AI capabilities/integrations in the Consumer Bank's Client Protection (Fraud & Claims) organization, partnering with Technology. The role will enable the Fraud & Claims strategies, reporting, modeling, forecasting & operations teams to use data & insights effectively & efficiently.

Responsibilities:

• Define the product vision and roadmap partnering with Technology.
• Define the production support operating model partnering with Technology on execution.
• May lead a team of production analysts to execute the support model.
• Partner with Technology on BAU break fixes and data analysis and root cause analysis for reported data incidents
• Participate in Program Increment planning for product/platform development with Technology.
• Manage data migrations requirements & user testing.
• Enable data projects within large scale platform transformations
• Build Client Protection Data Platforms Health Reporting & Metrics dashboard
• Build (product manage) the target state data platforms in the Fraud & Claims lifecycles partnering with Technology teams - to service all use cases like reports, models, strategies, forecasting, operations - across all products and channels.
• Automate Data quality controls.
• Build searchable data dictionaries and metadata. Build a knowledge base, ontology and searchable taxonomy for Fraud/Claims data.
• Automate data lineage capture & maintenance.
• Build a data marketplace for provisioning & use via a publish / subscribe model
• Build advanced Reporting & analytics capabilities
• Build feature stores for reports, models, strategies decision engines
• Implement ML/NLP enabled search capabilities, pattern detection capabilities, relationship analytics, data streaming and graph capabilities.
• Implement & integrate vendor tools & AI capabilities into the platforms
• Enable data projects within large scale platform transformations
• Build data security & retention capabilities.
• Build unified UI/UX for Fraud & Claims teams
• Manage dependencies with related programs and operations teams.  

Required Qualifications:

• 5+ years of experience building platforms, data, analysis or reporting
• 3+ years of experience with Agile, SAFe LEAN, Kanban or Scrum
• 2+ years of experience with platform and/or data production support
• Excellent verbal and written communication, interpersonal,  documentation, and presentation skills.
• Bachelor's degree in Finance, Accounting, Economics, Marketing, Engineering, Mathematics, Computer Science, Data Science, Liberal Arts (or similar disciplines) or equivalent work experience
• Ability to work directly with senior management and executives
• Proficient with Microsoft PPT, Excel, Visio.
• Proficient with SQL.

Desired Qualifications:

• Master's degree
• 10+ years of relevant experience doing production or platform support , development or management
• 10+ years of experience leading large data transformations and products
• 5+ years of experience with Agile, SAFe LEAN, Kanban, Scrum
• 5+ years of experience in Consumer Fraud & Claims
• 5+ years of experience as a Product Leader or Sr. Product Manager
• Outstanding quantitative, critical thinking, and analytical skills
• Knowledge of Bank of America's policies, platforms, tools, teams
• Prior experience with vendor fraud/claims tools
• Prior experience with Teradata, Hadoop, SAS, Python, GQL, NoSQL, ML/NLP techniques, TigerGraph, Kafka.
• Prior experience with DQ tools, metadata tools, data security tools.
• Knowledge of business controls, fraud strategies, claims operations, authentication strategies, fraud & claims reporting, forecasting processes, model development processes, claims platforms, loss forecasting.

Skills:

• Analytical Thinking
• Business Analytics
• Data Mining
• Fraud Management
• Business Process Analysis
• Critical Thinking
• Influence
• Relationship Building
• Strategy Planning and Development
• Business Case Analysis
• Issue Management
• Leadership Development
• Process Performance Measurement
• Recruiting

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)

Pay and benefits information

Pay range

$126,600.00 - $198,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.