The Commercial Product Manager owns the commercial lifecycle of a product from incubation of new ideas through support costs and customer adoption. This position works with internal and external business partners to help define and document the product requirements needed to create world-class order invoice-to-cash products. The Commercial Product Manager collaborates with development and engineering leads to define requirements, design detailed functionality, and advocate the development process through to implementation. This position is an expert with Software-as-a-Service (SaaS) solutions and target markets, and uses knowledge to facilitate the profitable growth of their product portfolio.
What You'll Do:
● Act as a subject matter expert for product, serving as the primary liaison between the revenue side of the business and the product team
● Ensure the prioritized backlog is maintained so each successive sprint can be planned clearly and efficiently
● Evaluate new feature enhancement requests and ideas, based on market demand, ROI and client impact
● Manage all aspects of the product scorecard; track relevant KPIs based on business objectives
● Provide transparency on results and planning through accurate and automated reporting
● Provide clients with the appropriate guidance and direction with regards to roadmap priority
● Work in partnership with sales to ensure proper education on the value statements of the product; act as a product liaison across teams as needed
● Collaborate with development and engineering leads during product development as needed
● Review monthly prospect win loss reports with product marketing
● Manage multiple large product initiatives within a defined period, ensuring a successful build outcome
What You'll Bring to the Team:
● Bachelor degree in Computer Science, MIS, Business or a related field (or equivalent experience) – 3-5+ years of relevant experience preferred
● Ability to successfully manage product backlog in a fast-paced environment
● Understands commercial ownership, including cost and revenue drivers
● Demonstrated understanding of Agile methodology
● Self-motivated with strong problem-solving skills
● Ability to collaborate cross-functionally, and work well in a team-oriented environment
● Experience in SaaS, online payments, and software or product-centric business
● Demonstrated understanding of software solution design
● Ability to plan for future strategy while maintaining the current delivery model
● Ability to lead release activities from analysis through to implementation
● Ability to work directly with clients in user forum, round table, or customer outreach sessions
● Able to work independently with little to no direct oversight from manage
The Senior Director, Product works closely with a diverse, experienced team of colleagues, clients and partners to solve complex problems in a fast-paced, entrepreneurial environment. This position partners with cross-functional leaders from Dev, UX, Marketing, Sales and Professional Services, to gain insight, develop ideas, and craft a vision for products that will support their goals and push the overall business forward. The Senior Director, Product is an expert with our Software-as-a-Service (SaaS) solutions and target markets, and uses that knowledge to facilitate the growth of our Billtrust Platform.
What You'll Do:
● Lead team of product owners/managers providing mentoring and career development
● Work with cross-functional teams to design, build, launch and iterate on value-adding products, features and services
● Execute business and revenue models, enable internal departments for success
● Ability to analyze risk and priorities, lead process improvement, and create risk mitigation appropriately
● Communicate team and product status, obstacles, roadmaps, and priorities to the organization
● Launch beta programs, early adopter programs, and transitions to production
● Set a vision and direction for product to be transformational and best in class
What You'll Bring to the Team:
● Strong ability to successfully drive strategy and execution in a fast-paced, solution-centric environment - 12+ years of relevant experience ideal including some background in product management
● Demonstrated ability to manage, mentor & coach junior team members to their potential
● Demonstrated savvy to work directly with prospects and clients in sales engagements and user forums – Strong client consulting acumen with an ability to influence
● Proven ability to partner with Engineering, Marketing, Sales, UX and other teams to disseminate key market drivers
● Self-motivated with strong relationship building skills spanning from operational audiences to executive audiences
● Ability to collaborate cross-functionally, and work well in a distributed team-oriented environment
● Demonstrated understanding of Agile/Scrum
● Proven experience in Software-as-a-Service (SaaS), order-to-cash, credit, collections, fintech, payments or analytics strongly preferred
The expected base salary range for this position is $90,000 - $115,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for!
What You'll Get:
- Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
- A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
- Flexible Working Hours: We support your lifestyle- the results are what count.
- Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
- Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
- Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
- Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
- Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
- Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Who We Are: